Terms and Conditions for Man with Van Kingston upon Thames Services
These Terms and Conditions set out the basis on which Man with Van Kingston upon Thames provides removal and transport services to you. By making a booking, you agree that you have read, understood and accepted these Terms and Conditions. Please read them carefully before placing an order for any service.
1. Definitions
In these Terms and Conditions, the following words have the meanings given:
1.1 "Company" means the provider of the man and van, removal and related services trading as Man with Van Kingston upon Thames.
1.2 "Customer" means the person, firm or organisation who requests the services and enters into a contract with the Company.
1.3 "Services" means any man and van, removal, transport, loading, unloading, packing, or related services supplied by the Company.
1.4 "Vehicle" means the van or other vehicle used by the Company to perform the Services.
1.5 "Service Address" means any collection, loading, unloading or delivery address at which the Services are to be carried out.
1.6 "Goods" means the items which the Customer requests the Company to move, transport or otherwise handle.
2. Scope of Services
2.1 The Company provides man and van and related removal services primarily within Kingston upon Thames and surrounding areas, as well as to and from other locations in the United Kingdom as agreed in advance.
2.2 Unless expressly agreed in writing, the Services do not include the disconnection or reconnection of appliances, dismantling or reassembly of furniture, removal of doors or windows, or any structural alterations to premises.
2.3 The Company reserves the right to refuse to carry any Goods which, in its reasonable opinion, are unsafe, unlawful, hazardous, excessively heavy, or otherwise unsuitable for transport in a man and van vehicle.
3. Booking Process
3.1 Bookings for Services may be made by the Customer via the Company’s accepted communication channels, as advertised from time to time.
3.2 At the time of booking, the Customer must provide accurate information, including but not limited to:
a) Full collection and delivery addresses.
b) Details of property access, such as floor level, lifts, parking availability, and any access restrictions.
c) An honest and reasonable estimate of the quantity, size and nature of the Goods.
d) Any items that are particularly heavy, fragile or valuable.
3.3 The Company will provide an estimated price or hourly rate based on the information given by the Customer. The Customer acknowledges that the final price may change if the information provided is inaccurate or incomplete, or if additional services are requested on the day.
3.4 A booking will only be considered confirmed when the Company has accepted the booking and, where applicable, received any requested deposit or pre-payment.
4. Customer Obligations
4.1 The Customer is responsible for ensuring that:
a) All Goods are properly packed and protected for transport, unless packing services have been explicitly agreed with the Company.
b) All Goods are ready for loading at the agreed time.
c) Adequate parking is arranged or made available for the Vehicle at all relevant Service Addresses, and that any necessary permits are obtained.
d) The premises and access ways are safe for the Company’s staff and Vehicle.
4.2 The Customer must be present, or must arrange for an authorised representative to be present, at the time of collection and delivery to oversee the work and sign any necessary documentation.
4.3 The Customer must not ask the Company or its staff to undertake any illegal activity, breach parking or highway regulations, or handle any items that are prohibited under these Terms and Conditions.
5. Payments and Charges
5.1 Charges may be based on an hourly rate, a fixed price, or a combination of both, as agreed at the time of booking.
5.2 Unless agreed otherwise in advance, time-based charges start from the time the Vehicle and staff are dispatched from the Company’s operating base and end when the job is completed, including any unforeseen delays caused by the Customer or access issues.
5.3 The Company may require a deposit or full payment in advance to secure a booking. Any such requirement will be communicated to the Customer before confirmation of the booking.
5.4 Unless alternative arrangements have been agreed in writing, the balance of any charges is payable immediately on completion of the Services. Payment must be made by an accepted payment method, as stated by the Company.
5.5 If payment is not made when due, the Company reserves the right to:
a) Charge interest on overdue sums at the statutory rate.
b) Retain possession of Goods until payment has been received in full, subject to applicable law.
5.6 All quoted prices are exclusive of any local parking charges, tolls, congestion charges or similar costs, which will be payable by the Customer in addition to the quoted price unless expressly included.
6. Cancellations and Amendments
6.1 The Customer may cancel or amend a booking by providing notice to the Company via its accepted communication channels.
6.2 The following cancellation terms will typically apply unless otherwise agreed in writing:
a) If the Customer cancels more than 48 hours before the scheduled start time, any deposit may be refunded, less any reasonable administrative costs.
b) If the Customer cancels within 24 to 48 hours of the scheduled start time, the Company may retain part or all of any deposit or charge a cancellation fee up to a reasonable proportion of the quoted price.
c) If the Customer cancels within 24 hours of the scheduled start time, the Company may charge up to the full quoted price to cover lost work and allocated resources.
6.3 If the Customer wishes to change the date, time, addresses, or scope of work, the Company will use reasonable efforts to accommodate the request, but cannot guarantee availability. Additional charges may apply for amendments.
6.4 The Company reserves the right to cancel or postpone a booking due to circumstances beyond its reasonable control, including but not limited to severe weather, vehicle breakdown, staff illness, accidents, or other events making it unsafe or impracticable to perform the Services. In such cases, the Company will offer an alternative date or refund any sums paid in respect of the affected booking, but will not be liable for any indirect or consequential losses.
7. Access, Parking and Delays
7.1 The Customer is responsible for ensuring suitable access to the Service Addresses for the Vehicle and staff, including arranging parking permits where necessary.
7.2 The Company is entitled to charge for waiting time or additional time spent as a result of access issues, delays caused by the Customer, or factors beyond the Company’s control at the Service Addresses.
7.3 If the Vehicle cannot be reasonably and safely parked or access to the property is materially restricted, the Company may refuse to carry out the Services or may perform them to the nearest safe location, at the Customer’s risk and expense.
8. Prohibited and Restricted Items
8.1 The Company will not carry the following items and they must not be included in the Goods:
a) Hazardous materials, including but not limited to explosives, flammable liquids or gases, toxic substances, corrosive materials, and pressurised containers.
b) Illegal items, including unlawful drugs or stolen goods.
c) Live animals or plants requiring special care or licensing.
d) Perishable food items likely to spoil during transport.
8.2 The Customer must notify the Company in advance of any particularly fragile, high value or unusual items. The Company may refuse to transport such items or may require special packaging, additional charges, or alternative arrangements.
9. Waste Regulations and Disposal
9.1 The Company is not a waste carrier and does not operate as a rubbish removal or disposal business unless explicitly stated and appropriately licensed.
9.2 The Customer must not request the Company to remove or dispose of household waste, builder’s waste, hazardous waste or any other waste materials unless the Company has agreed to provide such a service in compliance with applicable waste regulations.
9.3 Where the Company agrees to transport items to a licensed waste or recycling facility, the Customer is responsible for ensuring that the items are lawfully disposable and do not include any prohibited or hazardous materials. Additional fees for disposal and associated services may apply.
9.4 The Customer remains responsible for compliance with all relevant waste regulations and will indemnify the Company for any fines, penalties or losses resulting from the transport of unlawful or improperly declared waste materials.
10. Liability and Limitations
10.1 The Company will take reasonable care in handling and transporting the Goods. However, the Company’s liability for loss or damage to Goods is limited as set out in this clause.
10.2 The Company shall not be liable for:
a) Loss or damage arising from inaccurate or incomplete information provided by the Customer.
b) Damage to Goods that are not properly packed or protected by the Customer where no packing service has been provided by the Company.
c) Normal wear and tear, minor scuffs, or superficial damage that may occur despite reasonable care.
d) Loss or damage arising from inherent defects, flaws or natural deterioration of the Goods.
e) Loss of any items not declared, concealed within other goods, or left unattended prior to or after the move.
10.3 The Company’s total liability for loss of or damage to Goods, whether arising from negligence, breach of contract or otherwise, shall not exceed a reasonable sum, having regard to the size of the job and the charges paid, unless a higher limit of liability is expressly agreed in writing and any additional charge for such increased cover has been paid.
10.4 The Company shall not be liable for any indirect or consequential loss, including but not limited to loss of profits, loss of use, loss of earnings, or emotional distress.
10.5 Nothing in these Terms and Conditions shall limit or exclude the Company’s liability for death or personal injury caused by its negligence, or for fraud or fraudulent misrepresentation, or any other liability which cannot be excluded under applicable law.
11. Claims and Complaints
11.1 Any visible loss or damage to Goods must be reported to the Company as soon as reasonably possible and in any event within a reasonable period after the completion of the Services.
11.2 The Customer should provide a clear description of the loss or damage and, where possible, supporting evidence such as photographs and receipts.
11.3 The Company will investigate any complaint and may request further information or an opportunity to inspect the Goods. The Customer must cooperate with the Company during this process.
11.4 Any claim for loss or damage may be reduced or rejected if the Customer delays in reporting the issue or fails to provide reasonable evidence.
12. Insurance
12.1 The Company maintains such insurance cover as it reasonably considers appropriate for the nature of its Services. Details of cover can be provided on request.
12.2 The Customer is encouraged to maintain its own insurance for Goods in transit, especially in respect of high-value items, and to check that such policies are in place prior to using the Services.
13. Force Majeure
13.1 The Company shall not be liable for any failure or delay in performing its obligations under these Terms and Conditions where such failure or delay results from events, circumstances or causes beyond its reasonable control, including but not limited to acts of God, severe weather, accidents, road closures, traffic incidents, strikes, or civil disturbances.
14. Privacy and Data Protection
14.1 The Company will collect and use the Customer’s personal information only for the purposes of providing the Services, managing bookings and payments, and for related administrative functions.
14.2 The Company will take reasonable steps to keep personal information secure and will not share it with third parties except where necessary to perform the Services, comply with legal obligations, or with the Customer’s consent.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Services, or their subject matter.
16. General Provisions
16.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, illegal or unenforceable, that provision shall, to the extent required, be deemed deleted, and the validity and enforceability of the remaining provisions shall not be affected.
16.2 No failure or delay by the Company in exercising any right or remedy shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy.
16.3 These Terms and Conditions constitute the entire agreement between the Customer and the Company in relation to the Services, and supersede any prior understandings or agreements, whether written or oral.
16.4 The Customer may not assign or transfer any of its rights or obligations under these Terms and Conditions without the prior written consent of the Company. The Company may assign or transfer its rights and obligations where reasonably necessary for the operation of its business.
16.5 Nothing in these Terms and Conditions is intended to confer any rights on any person who is not a party to the contract between the Customer and the Company.
